Safety Guidelines

Our Commitment to Safety

Neighborly is built on trust and community. We've implemented comprehensive safety measures to protect both riders and drivers. While our tribe-based system creates trusted connections, we encourage all users to follow these safety guidelines.

Driver Safety Standards

Background Checks

All drivers undergo comprehensive background checks before joining Neighborly, including:

• Criminal history screening
• Driving record verification
• Identity verification
• Sex offender registry check
• Continuous monitoring for new violations

Vehicle Requirements

• Annual vehicle inspection and safety certification
• Valid registration and insurance documentation
• Clean, well-maintained vehicle condition
• Working seatbelts for all passengers
• Functional safety features (airbags, lights, brakes)

Before Your Ride

For Riders

• Verify the driver's profile photo matches the person picking you up
• Check the vehicle make, model, color, and license plate
• Share your trip details with a trusted friend or family member
• Wait in a safe, well-lit location
• Never share personal contact information before the ride
• Trust your instincts - cancel if something feels wrong

For Drivers

• Confirm the rider's identity before starting the trip
• Ensure your vehicle is clean and in good working condition
• Keep your profile information and photo up to date
• Plan your route in advance using the app's navigation
• Maintain appropriate insurance coverage
• Never accept rides outside the platform

During Your Ride

Best Practices

• Always wear your seatbelt
• Sit in the back seat when riding alone
• Keep conversations respectful and professional
• Follow the GPS route provided by the app
• Keep personal belongings secure
• Avoid distractions - no phone use while driving
• Respect personal boundaries and space

Red Flags

End the ride immediately and report if:

• The driver appears impaired or drives recklessly
• The route deviates significantly without explanation
• You feel threatened or uncomfortable
• The driver makes inappropriate comments or advances
• The vehicle condition seems unsafe

In-App Safety Features

Emergency Assistance

Access emergency services directly through the app with one tap. Your location and trip details are automatically shared with emergency responders.

Trip Sharing

Share your real-time location and trip details with trusted contacts. They can follow your journey and receive notifications when you arrive safely.

Two-Way Ratings

Both riders and drivers rate each other after trips. Low ratings trigger safety reviews and may result in account suspension.

24/7 Support

Our safety team is available around the clock to respond to incidents, investigate reports, and provide assistance.

Tribe Safety

The tribe system creates trusted communities, but safety remains everyone's responsibility:

• Drivers should only share QR codes with people they trust
• Riders should join tribes of drivers they know or who come recommended
• Report any suspicious behavior within your tribe
• Drivers can remove riders from their tribe at any time
• Multiple tribe memberships provide backup options

Reporting Safety Concerns

How to Report

Report safety issues immediately through:

• In-app emergency button during active rides
• Trip history report feature after ride completion
• 24/7 safety hotline: [Safety Hotline Number]
• Email: support@neighborly.live

What Happens Next

All safety reports are taken seriously:

• Immediate review by our safety team
• Account suspension pending investigation for serious violations
• Cooperation with law enforcement when necessary
• Follow-up communication with reporting party
• Permanent ban for confirmed safety violations

COVID-19 Safety

• Follow local health guidelines and regulations
• Wear masks when required or requested
• Maintain vehicle cleanliness and ventilation
• Cancel rides if feeling unwell
• Respect others' health preferences and boundaries

Insurance and Liability

Drivers must maintain appropriate insurance coverage. Neighborly does not provide insurance for rides. Review your personal insurance policy to understand coverage during ride-sharing activities.

In case of accidents, exchange insurance information and file a police report. Contact our support team for assistance with incident documentation.

Community Standards

Neighborly is built on mutual respect and trust. We expect all users to:

• Treat others with courtesy and respect
• Maintain appropriate behavior and language
• Respect personal space and boundaries
• Follow all traffic laws and regulations
• Keep vehicles clean and smoke-free
• Honor commitments and arrive on time
• Provide honest ratings and feedback

Safety Resources