Privacy Policy

1. Introduction

Welcome to Neighborly. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our trust-based ride-sharing platform.

Neighborly connects riders and drivers through community-based "tribes" built on trust and verified backgrounds. This policy applies to all users of our mobile application and services.

2. Information We Collect

2.1 Personal Information

• Name, email address, and phone number
• Profile photo and user preferences
• Payment information (processed securely through third-party providers)
• Driver's license and vehicle information (for drivers)
• Background check results (for drivers)

2.2 Location Data

We collect real-time location data when you use our services to facilitate ride matching, navigation, and safety features. Location tracking can be disabled in your device settings, but this may limit app functionality.

2.3 Usage Information

• Ride history and trip details
• Tribe memberships and QR code interactions
• App usage patterns and preferences
• Device information and IP address
• Communication between riders and drivers

3. How We Use Your Information

• To facilitate ride matching between riders and drivers within tribes
• To process payments and maintain transaction records
• To conduct background checks on drivers for safety verification
• To send ride notifications and important service updates
• To improve our services and develop new features
• To ensure platform safety and prevent fraudulent activity
• To provide customer support and respond to inquiries
• To comply with legal obligations and enforce our terms

4. Information Sharing

4.1 Within Tribes

When you join a driver's tribe, certain information (name, profile photo, and ratings) may be visible to other tribe members to facilitate trust-based connections.

4.2 With Service Providers

We share information with trusted third-party service providers who assist with payment processing, background checks, mapping services, and cloud infrastructure.

4.3 Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety in emergency situations.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

• Access and review your personal information
• Request corrections to inaccurate data
• Delete your account and associated data
• Opt-out of marketing communications
• Export your data in a portable format
• Withdraw consent for data processing (where applicable)

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Ride history is retained for 7 years for legal and safety purposes.

8. Children's Privacy

Neighborly is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or app notification. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us: